Hey, MacCoyzkie here! Haha, that’s one of my old videos! awesome to see it pop up again. Big thanks to LTT and iBUYPOWER for the shoutout!

I used to work in Technical support, and I taught others to do customer service and tech support. That maingear tech is basically the ideal end goal - this being secret shopped is amazing, he's fantastic, give him a raise

HP are learning a lesson that is drilled into every medical student. Never ask a leading question because it's human nature to want to agree. You don't ask, "Did the pain start yesterday?", you ask "When did the pain start?".

Ibuypower actually having a proper handover was so good. I HATE describing the same shit to multiple people.

Maingear: "Treat every call like it's LTT secret shopping us."

After seeing the support deteriorate over last 20 years in all services not just IT - hearing and seeing that Maingear guy do his job perfectly almost made me cry of joy.

14:00 "I'm sorry that I fixed your computer" That maingear rep needs a raise, what a dude.

I have extensive background in call center work. Maingears person did a wonderful job of asking probing questions and speaking in the language of the caller, while also politely guiding the customer in a way that didn't feel pressured, this is fantastically woven into the tech side, what great call flow and call control.

Okay, you definitely need 6 different people for six computers. One person towards the end starts to feel very confident and actually solves the problem himself. It's not fair to earlier support technicians.

I think it would be interesting if Linus and Plouff didn’t know the issue and had to figure it out along with the technician

"Give me one moment to check" rips stick out anyways Died internally there

23:58 This gave me PTSD flashbacks from when Sarah ripped out the GPU during her secret shopper season. 😅😅😅😅

As a former support tech, almost nothing was better than the high of guiding a person who is completely technologically clueless customer through some fairly complicated troubleshooting steps and WINNING! Its good for morale, its good for the customer, I used to get so excited and the customer could hear it and would get excited to. Turning a really upset customer into a satisfied one is like icing on the cake. I dont miss the job in total, but I do miss some parts of it. Some days, you get to be someones hero and I love it. ^.^

"is the monitor compatible with the system" I don't think anyone would ever have the answer to that in any sure way aside from "yes it is"

As an old tech support and customer service agent for high-end computer systems and software companies, I found this video extremely entertaining and honestly the kids are doing all right. None of us did tech-support like this back in the late 90s and 00s.

13:15 the way Plouff says "he's gonna fix it' was filled with such geniune excitement, I love it

Ms. Kateson's thought process- "Starforge did not force me to use a phone and talk to a live person and instead allowed me to solve it through text. 5/5"

It's so cool to see review journalism having an actual impact on industry, like it's supposed to. Like I'm sure each of these companies has internal auditing procedures, but putting their audits, done by knowledgeable experts, on blast for the public to see really puts them under pressure to just do better, and it really feels like they are doing better for it. LMG is the goat for tech journalism.

Why didn’t you call out the Dell technician when she asked “And is the monitor compatible with the system?” How would a standard end user know how to answer that question?

The one issue is that maingear was so early and so good, thati t trivialized the other ones for her: she knew what to do and expect lol Like Maingear deserve a 7/5 for helping all the following ones indirectly haha